Job Description

Job Summary

Through meaningful experiences and innovative technology solutions, our In-Store team at DoorDash is on a mission to transform the hospitality industry. This role leads enterprise implementations and drives strategic value for our largest clients.

Responsibilities

Partner strategically with Sales, Product, and Customer Success teams to align on complex client objectives from pre-sale through ongoing support
Lead cross-functional initiatives to optimize the implementation process for enterprise accounts
Own the full implementation lifecycle for complex, multi-location, high-value enterprise clients
Develop and execute tailored implementation strategies to maximize client value, platform adoption, and ROI
Design, organize, and deliver customized onsite training sessions addressing client-specific needs to ensure full platform adoption and alignment with business goals
Lead strategic planning, scheduling, and resource management for high-stakes implementation projects
Anticipate and manage cross-functional dependencies and proactively identify risks, taking ownership of solutions to maintain project timelines
Mentor and onboard new team members by sharing best practices, insights, and technical expertise to accelerate their development in enterprise implementations