Join us as a Senior Housekeeping Supervisor in Hotel Indigo Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Duties & Responsibilities
- Works with Executive Housekeeper in the preparation and management of the Department's operating budget
- Supervise the implementation of housekeeping standards and procedures in relation to, Bedroom service , Bathroom service, Cleaning service, Linen maintenance and Public Area Cleanliness
- Recommended changes to these standards and training needs on an ongoing basis
- Schedule daily, weekly, monthly and quarterly deep cleaning program
- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Perform routine inspections of all public areas cleanliness
- Liaise with Front Office for guest and hotel requirements
- Liaise and follow-up with Engineering on guest room and public area defects
- Ensure guest laundry is processed and delivered in a timely manner
- Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)
- Anticipate guests needs and deliver True Responsiveness
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Manage & Maintain cleaning equipments
- Participate in daily public areas walk to identify areas of improvement
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
Qualification & Requirements:
Minimum Diploma or equivalent plus 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Communication skills are utilized a significant amount of time when interacting with others demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.
