Company Overview
NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community.
Job Summary
Responsible in satisfying hotel guests needs through attending to their enquiries and providing solutions and good customer service.
Responsibilities
- Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures
- Enter and update all reservations accurately and promptly to maintain up-to-date booking records
- Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction
- Attend to customer needs proactively to ensure a positive and memorable guest experience
- Follow up on email enquiries promptly to maintain effective communication with guests
- Collaborate closely with Housekeeping and Maintenance teams to coordinate guest services and resolve issues quickly
- Complete assigned duties and responsibilities reliably to support hotel operations
Preferred competencies and qualifications
- Possess Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
- Entry-level specialization in Hotel Management, Tourism Services, or related fields is preferred
