Casambi is looking for a senior field application engineer who will provide technical support to Casambi's partners, across the manufacturers, luminaire partners, system integrators, specifiers across APAC.
Responsibilities
- Lead and supervise team of other Field Application Engineers across APAC.
- Provide technical support to Casambi projects across APAC via email, phone call, video calls and on-site visits (Singapore only).
- Able to communicate clearly with international customers in verbal and written English and Mandarin.
- Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
- Provide technical support and onboarding to Casambi Ecosystem partners, enabling them to effectively utilise our platform and services.
- RMA products investigation for Casambi products across APAC.
- Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.
- Design, develop and manage Casambi solutions for various lighting applications and verticals across APAC.
- Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.
- Specify Casambi's wireless lighting control solutions to projects in the market.
- Work with global Specification Success team as a regional advocate for specifiers in APAC region.
Education
- Certification in Electrical Engineering, Lighting Technology, or a related technical discipline.
- 5-10 years of experience in lighting control systems, field applications, or commissioning roles.
- Strong command of English, both written and spoken.
- Strong command of Mandarin, spoken.
- Degree is preferred.
Technical Skills
- Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.
- Proficient in handling and troubleshooting electrical products.
- Proven 5-7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.
- Experience with AutoCAD preferred.
- Prior working experience with electrical contractors and system integrators is a plus.
- Previous project experience from design stage to installation stage.
Soft Skills
- Excellent time management skills and ability to independently multitask and prioritize work.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-focused, solution-oriented mindset
- Attention to detail and technical problem-solving skills.
- Advanced proficiency required in Microsoft Office, Microsoft Teams and SharePoint.
Working time & Office
Monday – Friday, 9am – 6pm
Office located at Singapore.
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