Responsibilities
- Responsible to lead the team in the operations and maintenance of the M&E Services in clients colocation Data Centers
- Provide leadership and guidance to teams and responsible for the service deliverables, performance of the team and delivery of Service Level Agreement.
- Oversee the day-to-day operation and manage a team of engineers and to be on standby with 24/7 on-call emergency response and availability.
- Maintaining M&E Services infrastructure and coordinating with vendors.
- Manage and plan for MEP preventive, corrective, and predictive maintenance.
- Manage and plan for annual shutdown.
- Prepare incident reports, monthly reports and conducts meetings.
- Manage contractors and projects.
- Manage client enquiries and requests.
- To review and approve maintenance master plan for planned preventive maintenance, cyclical parts replacement, major maintenance and overhaul works.
- To act as the 2nd level of escalation for ensuring that Employer&aposs call for attendance to Incident is answered within the duration stipulated.
- To review, approve and submit Incident report with root cause analysis within the duration stipulated.
- To review the quality of documentation submitted for raising Request For Change.
- To review, approve and submit quotations for corrective maintenance, Additions & Alterations and ad-hoc works as requested.
- To review turnaround time and quality of corrective maintenance, Additions & Alterations and ad-hoc works as requested.
- Manage expenses and P&L
Requirements
- Bachelor of Engineering or equivalent
- At least 8 years data center facilities experience
- Operational experience with managing data centre M&E infrastructure facility equipment/ systems, experience managing colocations are preferred
- Proven experience in customer management/ managing demanding customers
- Detailed and careful in submissions and reporting
- Able to display good analytical and problem-solving skills
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