Senior Expert ERP & FSM Processes

Main tasks & responsibilities
. Lead the development and implementation of projects within Global Technical Operations function, anticipating complex issues, challenges and opportunities and ensuring integration with the wider GTO strategy
. Responsible for processes that are mapped in ERP and FSM and the associated business models, taking into account customer and user requirements as well as other stakeholders
. Development of strategy and roadmap for a portfolio to support current and future business opportunities
. Driving and sustaining organizational change and operational excellence by empowering local service teams to integrate new technologies
. Responsible for the continuous development and optimization of service and field processes
. Development of methods for continuous improvement and best practice sharing between the local service organizations
. Definition of global standards and harmonization of processes in the GTO area
. Evaluation of the impact of new technologies on service and field processes, responsible for the design of optimized processes when introducing new technologies . Assess the skills of staff involved in service innovation team to identify gaps and prioritize development activities. Implementing the organization's formal development frameworks within the area of responsibility. Coaching and mentoring other staff to support the development of the organization's capabilities
. Planning of future and optimization of current infrastructure and system resources for the provision of process-relevant systems and tools in close cooperation with internal and external service providers

Job requirements
. University degree (Uni/FH) in computer science, natural sciences, engineering or economics. Preferably in the field of business informatics and with an international focus
. Professional experience in ERP implementation and usage in a global technical service department
. Professional experience in IT project management or in a comparable function: 4 years
. More than 2 years of leadership experience in planning and managing resources to achieve specified goals
. More than 4 years of experience in providing expertise and acting in an international environment and at least 2 years of experience in medical technology
. Building teams with strong identities that use their different skills and perspectives to achieve common goals
. Making good and timely decisions that move the company forward
. Strategic mindset
. Optimises work processes
. Customer focus
. Good busines insights and financial acumens
. Excellent project management and implementation skills
. Excellent knowledge of dialysis and other medical and pharmaceutical products and services of both company and competitors is an advantage
. Good IT user skills (MS Office, SAP, Intranet etc.) . Understanding the basics of e-health, data security and related topics . Good knowledge of SAP S4 HANA
. Knowledge of SAP FSM (Field Service Management) and SAP WFM (Workforce Management) an advantage