Senior Executive - Operations

NTU PACE plays a crucial coordinating role between SkillsFuture Singapore, the Ministry of Education and various NTU's entities in promoting CET and lifelong learning. The Academy offers a wide range of programs and courses for working professionals that are curated from various disciplines and conducted via different learning platforms.

Reporting to the team leader, the incumbent will provide quality backend work through detailed planning, logistics, supporting its daily operation to ensure smooth execution of the programs. The aim is to achieve a high-level of participant satisfaction with NTU's lifelong learning, which will then achieve our vision of being a leading player in continuing professional education and development in Singapore and overseas.

Key Responsibilities:

1. Course administration, management and efficient logistical support:

• Monitor and process course applications from Training Management System and assist in updating course information into the system to ensure the smooth course registration process.

• Prepare the necessary documentation for commissioning of internal and external trainers so that lecturers / trainers are timely appointed.

• Arrange all the logistics to ensure the smooth and successful running of the programs /courses.

• Plan, recommend, brief, and organize manpower to facilitate on-site course/program operations to ensure timely deliver services to internal and external customers.

• Liaise with internal stakeholders to ensure the smooth planning and running of programs/courses.

• Attend to queries from public and students pertaining to the programs/ courses.

2. Manage post training administration:

• Update of courses databases to ensure course/program information is complete and could be collated when needed.

• Prepare evaluation report after course ended and issuance of eCertificate to course participants.

• Follow-up on outstanding matters after the courses/programs to ensure good customer service delivered.

Key Competencies:

• A recognized Degree in any related field

• Minimum 3 years of experience in administration and training support operation

• Well-versed in Microsoft Office Application

• Proactive team player, able to multi-task and work independently with minimum supervision

• Meticulous and able to maintain professionalism under tight deadlines