Senior Executive, Inpatient Ops

• Ward Operations: Manage the daily running of the ward(s), including front desk services, handling administrative tasks, and working with the Nurse Manager and others to fix system and process problems.
• Process Improvement: Examine and enhance key processes to boost customer experience, make operations more efficient, and ensure the best use of resources.
• Customer Satisfaction: Monitor customer feedback, track ratings, and suggest ways to achieve excellent patient satisfaction.
• Infrastructure Projects: Collaborate with Nursing and other departments on ward maintenance or building projects. This involves careful planning (including managing bed closures), making sure user needs are met, ensuring compliance (like infection control), and guaranteeing projects are finished on time and within budget.
• Budgeting and Planning: Monitor and advise on the hospitals yearly planning needs, including budgets for finances, staff, and training.
• Problem Solving: Work with various departments on special projects or committees to resolve internal conflicts and propose/implement solutions to achieve positive results.
• Quality & Tech Initiatives: Actively take part in quality improvement and IT projects to make care safer, better, faster, and cheaper for patients.
• Customer Service: Address and manage customer complaints, providing service recovery when necessary.
• Documentation: Review and update ward policies and procedures
• Committee Support: Provide support to relevant hospital committees in your assigned areas (e.g., Critical Care Committee).
• Ad-hoc Tasks: Complete any other tasks assigned by your supervisor.

Requirements

Degree in management or healthcare relevant field

3-5 years of working experience in Operation functions

Experience in healthcare environment

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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