The Senior Executive/Executive, Ticketing Systems Operations, supports and manages the Attractions Ticketing System by working closely with business units, operations teams, and stakeholders to ensure smooth system performance and service delivery. Responsibilities include system administration, ticketing configuration, daily operational support, issue resolution, and coordination with internal and external partners to support system projects and ongoing enhancements.
Responsibilities:
- Work closely and communicate on a regular basis with Attractions business units to ensure alignment on system projects, and overall service experience.
- Collaborate with team members, software architects, vendors, and business stakeholders to deliver projects in a timely manner.
- Provide prompt and timely updates on work progress to Supervisor and Managers (pre-assessment, commencement requirements, post-checks).
- Administration and management of the Resorts World Sentosa Attractions Department ticketing systems and other locations as assigned.
- Create, configure, and maintain price look-up (PLU) products in the RWS Attractions Ticketing System both in test and production modes.
- Provide timely support to Operations team in handling and resolving daily ticketing issues.
- Provide support to users queries and issues, for all IT matters related to the RWS Attractions Ticketing System.
- Partner with internal and external parties for RWS Attractions Ticketing System inquiries, requests, and configurations.
Requirements:
- Diploma/Degree in Information Communications Technology or any other relevant discipline.
- Experience with ticketing and point-of-sale (POS) systems is an added advantage.
- Familiarity with Windows operating system and internet research skills.
- Knowledge in SQL programming is an advantage.
- Able to work independently in a fast-paced, team-oriented environment.
- Able to work on weekends and public holidays.
