Senior Executive/Executive, Customer Support (3-year contract), SMUA

Job Description

• This position is for SMU Academy (SMUA).
• Responding to participant enquiries related to registration and providing administrative support.
• Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
• Using RapidSMS to promptly notify participants of any last-minute course updates.
• Supporting the ongoing improvement of customer support processes.
• Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
• Performing any other duties as assigned.

Qualifications

• Degree or Diploma holder with at least 2 years of relevant experience.
• Excellent written and verbal communicationabilities.
• Strong organizational and time-management skills witha highattention to detail.
• A proactive, customer-service orientedmindset.
• Self-driven, adaptable, and resourceful in navigating changes.
• A keen interest in process improvement and efficiency.
• Experience with MicrosoftPowerBIfor generating data dashboards is a plus.
• Experiencein using Zendesk will beadvantageous.

• This position is for SMU Academy (SMUA).
• Responding to participant enquiries related to registration and providing administrative support.
• Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
• Using RapidSMS to promptly notify participants of any last-minute course updates.
• Supporting the ongoing improvement of customer support processes.
• Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
• Performing any other duties as assigned.