Responsibilities
- This position is for SMU Academy (SMUA).
- Responding to participant enquiries related to registration and providing administrative support.
- Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
- Using RapidSMS to promptly notify participants of any last-minute course updates.
- Supporting the ongoing improvement of customer support processes.
- Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
- Performing any other duties as assigned.
Qualifications
- Degree or Diploma holder with at least 2 years of relevant experience.
- Excellent written and verbal communication abilities.
- Strong organizational and time-management skills with a high attention to detail.
- A proactive, customer-service oriented mindset.
- Self-driven, adaptable, and resourceful in navigating changes.
- A keen interest in process improvement and efficiency.
- Experience with Microsoft PowerBI for generating data dashboards is a plus.
- Experience in using Zendesk will be advantageous.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
