Job Description
The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.
Key Responsibilities
- Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
- Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
- Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
- Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
- Engage BUs and stations on their requirements to develop insightful Tableau dashboards
- Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units
- Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.
- For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.
Requirements
- Has a Bachelor's degree.
- Data/Business Analytics related disciplines
- GenAI knowledge and practical experience on prompt will be an advantage
- Proficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essential
- Analytical, problem solving, collaborative, presentation skills are essential.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
