Work closely and communicate on a regular basis with Attractions business units to ensure alignment on system projects, and overall service experience.
Collaborate with team members, software architects, vendors, and business stakeholders to deliver projects in a timely manner.
Provide prompt and timely updates on work progress to Supervisor and Managers (pre-assessment, commencement requirements, post-checks).
Administration and management of the Resorts World Sentosa Attractions Department ticketing systems and other locations as assigned.
Create, configure, and maintain price look-up (PLU) products in the RWS Attractions Ticketing System both in test and production modes.
Provide timely support to Operations team in handling and resolving daily ticketing issues.
Provide support to users queries and issues, for all IT matters related to the RWS Attractions Ticketing System.
Partner with internal and external parties for RWS Attractions Ticketing System inquiries, requests, and configurations.
Job Requirements:
Diploma/Degree in Information Communications Technology or any other relevant discipline.
Experience with ticketing and point-of-sale (POS) systems is an added advantage.
Familiarity with Windows operating system and internet research skills.
Knowledge in SQL programming is an advantage.
Able to work independently in a fast-paced, team-oriented environment.
