[Contract Position]
Job Description:
You will be responsible for overseeing endtoend operational and administrative functions across student engagement, tutor management, and centre operations.
You will ensure that all processes - including class assignment, administration, attendance monitoring, curriculum material management and student retention - are carried out in accordance with organisational and divisional governance requirements and stipulated timelines.
You will play a key role in ensuring the smooth and effective delivery of STEP programmes across multiple centres.
Responsibilities:
1. Centre Management
- Manage up to seven STEP Centres to ensure consistent and highquality programme delivery
- Provide operational guidance to about 70 auxiliary personnel (Centre Principals, Centre Administrators, Tutors, Pupil Management Officer, ICT officer and Counsellor) across STEP Centres, ensuring role clarity, accountability and consistent performance standards
- Serve as the key operational liaison for Centre Principals (CPs), Centre Administrators and tutors on operational matters, ensuring smooth centre operations
- Ensure full compliance with internal controls, audit guidelines and Standard Operating Procedures (SOPs)
- Review, streamline and enhance operational processes to improve efficiency, reduce manual touchpoints and eliminate redundancies
2. Inventory Management
- Coordinate the distribution of learning resources to students and tutors across assigned centres
- Ensure accurate tracking and timely management of inventory in alignment with established processes
3. Personnel Management
- Manage the full framework of recruitment, deployment, performance evaluation, and exit management of assigned auxiliary personnel. This includes conducting performanceevaluations for Centre Principals in assigned centres andreviewing/vetting performance appraisals of other auxiliary staff prepared by Centre Principals, providing feedback where necessary
- Ensure that personnel records are accurately maintained and updated in the Education Management System (EMS)
- Work closely with the Heads of Education division and STEP Programme Manager to plan and coordinate meetings, briefings and sharing sessions
4. Data Management
- Ensure the accuracy and timely maintenance of student records and educational resource inventories in the EMS
- Analyse and interpret data to generate insights that support informed decisionmaking and enhance programmeeffectiveness
- Generating periodic reports through EMS on student attendance, academic performance, tutor performance and programmeenrolment
Requirements:
- Diploma/Degree in any discipline, with 3 to 5 years of experience in programme administration. Experience working in an Education department of a nonprofit organisation will be an added advantage
- Good understanding of the Singapore education landscape
- Demonstrated ability to engage and manage diverse groups of stakeholders to ensure smooth programme delivery and prompt resolution of operational issues
- Proficiency in Microsoft Office familiarity with data visualisation tools (e.g., Excel dashboards, Power BI, Tableau) will be considered an added advantage
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively in a fastpaced environment
- Able to work on weekday evenings to conduct bi-monthly centre audits, weekends and in outdoor settings, when required
- Able to participate in SINDA-wide events, when required
- Approved Over-time hours will be compensated with time off or off-in lieu in accordance with internal policy
As part of our selection process, shortlisted candidates will be required to complete an Excel assessment on the day of the interview.
Candidates who perform well are shortlisted to proceed to the subsequent stage of the recruitment process.
Our Welfare:
We aim to take care of your well-being.
We provide:
- Career development opportunities
- Flexible working hours
- AWS/ Bonuses
- Health insurance
- Wellness programmes
Interested candidates are invited to submit their resumes, including current and expected salary information.
Only shortlisted candidates will be notified. We thank all applicants for their interest.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. to learn more about SINDA's Data Privacy Policy.
