Senior Executive, E-commerce Operations & Campaigns (APAC)

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxxs integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and provide global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

The Job

The Senior Executive, E-commerce Operations & Campaigns (APAC) will be responsible for supporting the execution of Mighty Jaxxs e-commerce strategy and event marketing across the APAC region (excluding China). This role will involve hands-on management of e-commerce and offline campaigns, e-commerce and campaign operations, and will collaborate with various internal teams to ensure the success of regional e-commerce and offline (online-to-offline) initiatives. This role will cover both B2B and B2C segments.

This role reports directly to the Sales Director (APAC excluding China), with a dotted line reporting to the Marketing Lead.

Responsibilities

E-Commerce Strategy Execution:

• Support the execution of the global e-commerce strategy by implementing daily operational tasks specific to the APAC region
• Collaborate closely with regional teams to ensure alignment with the global e-commerce strategy and adapt plans as needed for local markets

E-Commerce Campaigns:

• Execute regional e-commerce campaigns for MJI (APAC ex CN), ensuring they are aligned with the global strategy
• Manage the localisation of campaign content to suit the preferences and behaviours of APAC markets
• Monitor and analyse campaign performance, providing insights to the global team to optimise future campaigns

E-Commerce Feature Enhancements:

• Collaborate on the testing and implementation of new e-commerce features and enhancements
• Provide feedback and suggestions to the global product management team to ensure that the platform meets the unique needs of the APAC markets
• Coordinate with technical teams to ensure smooth rollout and functioning of new features

E-Commerce Operations:

• Handle day-to-day operations for MJI (APAC ex CN), including order processing, customer service coordination, and platform maintenance
• Work closely with the regional logistics and customer service teams to resolve operational issues and improve customer satisfaction
• Ensure that the e-commerce platform operates efficiently and meets the expectations of APAC customers

E-Commerce Reporting:

• Generate reports and key statistics to provide insights into the management team to drive data-driven decision-making and optimise business outcomes

Marketplaces:

• Operationalise strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on annual financial targets
• Manage brand, store front and product listings and campaigns for Marketplace channels
• Develop effective marketplace account relationships to grow the business via regular meetings, planning, communication, and road-mapping of execution
• Generate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on data

Requirements

• Prior experience in e-commerce, focusing on regional markets across SEA or APAC
• Strong understanding of the e-commerce landscape and consumer behaviour in the APAC region
• Proven ability to execute online and offline marketing campaigns and manage operational tasks within a dynamic environment
• Excellent organisational and project management skills
• Strong communication skills, with the ability to work effectively with cross-functional teams and external partners
• Experience with regional e-commerce platforms and marketplaces such as shopify
• Familiarity with digital marketing tools and techniques specific to the APAC region
• Ability to speak languages relevant to the APAC region would be a plus

To apply, please send an updated copy of your resume to [Confidential Information]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work youll do. You can look forward to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
• Competitive annual leave package, with comprehensive health insurance coverage
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages