At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Sephora SEAs omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace). Executive, Regional E-commerce Operations As an Executive, Regional E-commerce Operations, you will report to the Regional E-commerce Operation Excellence Lead and will be part of Sephoras APAC E-commerce platform operation team, delivering exceptional platform operation excellence to support elevated customer experience and business growth. This role is ideal for a detail-oriented and data-driven professional, who is passionate about E-commerce platform growth. You will shine here if you enjoyEcommerce Platform Operation Execution Excellence Performing front-end and back-end operation daily executionIdentifying opportunities and implementing plans to improve onsite operation excellenceLeveraging tools and automation, creating and maintaining SOPs, SLAs and templates for regional, market and BPO operations to useMonitoring BPO day-to-day operation, and perform troubleshooting as issues ariseConducting training to Market and BPO operation teams to share best practices and optimize ways of workingCollaborating with key stakeholders to ensure campaign success Tech Feature Requirements and EnhancementPartnering with Product / Tech / Data to recommend key requirements for platform tools and workflow enhancementsProviding operation feedback and support system / tools migration and feature enhancementsSupporting POC, Pilot and A/B testing initiatives to measure feature performance and provide feedback for enhancement We would love to hear from you if you are/haveAt least 1-2 years of experience in E-commerce operation roles within a fast-paced, consumer-facing environment Passionate to work on front-end E-commerce channel management and back-end E-commerce operations processExcellent business acumen and data analysis skills with good attention to detailsA fast learner, great team player with good stakeholder management skillsProactive, resilient and agile in driving digital transformation and innovation Here, you will find:Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
