Senior Executive, Customer Service (ISO Tank)

The Senior Executive, Customer Service (ISO Tanks) plays a crucial role in delivering exceptional customer service, managing customer inquiries, resolving issues, and ensuring the smooth operation of ISO tank logistics.

This position requires handling customer requests, collaborating with internal teams, and ensuring timely and efficient service delivery, all while upholding high standards of customer satisfaction.

Key Responsiblities:

Market Strategy & Growth

• Analyzed SEA market trends to identify growth opportunities and inform strategic planning.
• Developed and executed business plans to drive revenue, increase market share, and improve cost efficiency.

Client & Stakeholder Management

• Managed key customer relationships to ensure retention and foster long-term account growth.
• Collaborated with internal Commercial, Operations, and Finance teams to streamline the sales process from initiation to closure.

Leadership & Decision-Making

• Made data-driven decisions on market initiatives to protect and enhance company profitability.
• Communicated corporate vision and fostered a collaborative team culture across the division.