Senior Executive, Customer Service

Ready to be the first voice parents trust in their child's early years journey

At Busy Bees Asia, we operate over 900 early childhood centres worldwide. We are looking for a warm, responsive, and detail-oriented Customer Service Senior Executive to support parent enquiries and engagement.

Job Description

• Respond to parent enquiries via phone, email, and digital channels
• Guide parents towards booking centre visits and next steps
• Maintain accurate records in CRM systems
• Provide clear information on centres, programmes, and enrolment
• Coordinate with centre teams on visits and follow-ups
• Handle feedback professionally and empathetically
• Follow up on enquiries to support engagement and conversion
• Support administrative tasks and team projects

Job Requirement

• Minimum 2 years of customer service or call centre experience
• Strong communication and interpersonal skills
• Able to manage high-volume enquiries in a fast-paced environment
• Organised and detail-oriented
• Experience with CRM systems is a plus
• Customer-focused and professional
• Calm under pressure and adaptable
• Able to communicate with a diverse range of parents; additional language skills are an advantage

Why Join Us

• Make a meaningful impact on families early education journey
• Join a purpose-driven organisation
• Gain exposure to customer experience and the education sector
• Work in a supportive and collaborative team

If you enjoy helping others and creating positive first impressions, apply now to join us.