Summary:
Reporting to the CCM, CCE will be tasked to perform A&P clearing (U aging, follow-up with dispute case, reverse entry, Exceedra issue)
Responsibilities:
- Ensure disciplined, timely, and accurate end-to-end management of AnP clearing, ageing integrity, dispute resolution, and system governance, with a strong focus on risk containment, data accuracy, and stakeholder accountability.
- Own end-to-end AnP U-aging monitoring and clearance, including extraction, validation, analysis, reporting, and follow-up with Business Units and relevant stakeholders.
- Proactively follow up on overdue AnP balances, dispute cases, credit notes, and refunds, ensuring timely resolution and clear audit trails.
- Investigate and resolve incorrect postings and reverse entries, including Exceedra-related mismatches, working closely with BU, Claims, GL, and BPO teams.
- Track and manage main AR account parking items (e.g. R13), validate deduction details, and follow through with BPO or customers until full clearance.
- Coordinate with BU and Finance stakeholders on PnL charge proposals for long-aged or non-recoverable AnP items, supported by clear evidence and analysis.
- Monitor daily Exceedra Success and Error reports, raise and manage tickets with CSSC-Exceedra, and follow through until root cause resolution.
- Issue Credit Notes for approved AnP invoices based on validated BU or customer submissions, ensuring accuracy and system alignment.
- Maintain and update AnP trackers, matrices, and control logs, ensuring data integrity, version control, and transparency.
- Drive continuous process improvement, including simplification, standardisation, and better use of automation and system capabilities.
- Support audits, internal reviews, and management reporting by providing clear, defensible, and well-documented AnP positions.
- Perform other duties as assigned, with flexibility to support peak periods, year-end close, or escalation scenarios.
For Senior Executive
Purpose:
- Act as a first-line control owner and informal team lead, ensuring consistency, discipline, and quality across AnP operations.
- Serve as a subject-matter reference point for AnP clearing, U-aging logic, and Exceedra processing.
- Guide and support junior team members in issue analysis, prioritisation, and stakeholder communication.
- Review work outputs for accuracy, completeness, and control compliance, flagging risks or anomalies early.
- Support the Credit Control Manager in process reviews, control enhancements, and change initiatives.
- Step in as backup or acting lead during manager absence or peak operational periods.
- Promote a culture of ownership, accountability, and evidence-based decision-making within the team.
Skills and Knowledge
- Proficient in Microsoft Excel and Office tools able to work with large data sets, trackers, and reconciliations.
- Working knowledge of SAP AR modules experience with Exceedra or similar AnP systems is a strong advantage.
- Sound understanding of AR ageing, deductions, AnP mechanics, and clearing logic.
- Strong analytical and problem-solving capability, with attention to detail and root-cause thinking.
- Clear, structured communicator able to engage BU, Finance, BPO, and system teams professionally.
- Comfortable operating in a control-driven environment with deadlines, ambiguity, and competing priorities.
- Able to escalate issues factually and timely.
Education
- Minimum GCE A Level or Diploma in Accounting, Finance, or related discipline.
Working Experience
- Executive: Minimum 1 year of experience in AR, collections, credit control, or related finance operations.
- Senior Executive: Minimum 3 yearsof relevant AR / credit control experience.
