Job scope:
- Support and oversee the daily operations of community clinics to ensure smooth, efficient and patient-centred service delivery.
- Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions.
- Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures.
- Investigate operational issues, coordinate corrective actions, and ensure timely resolution.
- Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience.
- Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity.
- 5.2.1 Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations.
- Anticipate manpower challenges and develop contingency plans to minimise service disruptions.
- Coordinate and facilitate regular operational meetings and weekly staff
- briefings to communicate updates, reinforce workflows, and address
- operational issues.
- Support staff onboarding, operational training, coaching, and competency development.
- Conduct operational audits, quality reviews, and compliance checks to ensure adherence to organisational policies and healthcare standards.
- Monitor service quality indicators and recommend improvement initiatives.
- Ensure accurate operational documentation, reporting, and record management.
- Work collaboratively with healthcare professionals, internal departments, community partners, and external stakeholders to ensure seamless service delivery.
- Support the implementation of new healthcare initiatives, operational workflows, and service improvements.
- Coordinate cross-functional projects and facilitate effective communication among stakeholders.
- Lead and coordinate assigned operational projects from planning through implementation.
- Monitor project timelines, milestones, deliverables, and outcomes.
- Prepare reports, presentations, and recommendations for management review.
- Serve as a key operational resource and first point of contact for day-to-day clinic operational matters.
- Support the Head of Community Programmes / Manager in driving
- operational excellence across the community clinics.
- Exercise sound judgement in resolving operational issues independently and escalate strategic or high-risk matters appropriately.
- Develop the capability to function as the operational second-in-charge for the community clinics and assume greater leadership responsibilities based on performance and organisational needs.
Requirements:
- Diploma or Degree in Healthcare Management, Business Administration, Social Work, Community Care, Nursing, Allied Health, or a related discipline.
- Minimum 2-3 years of relevant experience in healthcare operations, clinic administration, community care, service operations, or programme management.
- Experience in clinic operations, manpower planning, healthcare service delivery, or quality improvement will be highly advantageous.
All Interested candidates are invited to email your resume in MS Word format to:
[Confidential Information]
Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN
We regret to inform that only suitable candidates will be shortlisted for an interview.
