Job Scope:
- Manage service point operations assigned
- Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
- Work with other department managers to ensure a positive experience for patients along the continuum of care
- Ensuring facilities are patient friendly and safe
- Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight customers
- Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
- Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
- Manage a group of non-nursing staff providing services in service points.
- Conduct appraisals for non-nursing staff
- Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
- Participate in committees and other tasks as assigned
Job Requirements:
- Min. Degree in any relevant field
- Any healthcare experience will be an added advantage
Interested applicants please submit their detailed resumes via email to [Confidential Information]
All applications and personal information received will be treated with the strictest confidence.
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
EA Licence No.: 99C4599
