Senior Executive, Client Servicing (Event Management)

Responsibilities

Client Servicing & Relationship Management

• Manage client relationships from confirmation through post-event follow-up

• Coordinate event requirements, updates and client communications

• Address queries, changes and last-minute requests professionally

• Ensure client expectations are clearly communicated to internal teams

• Gather feedback and support future client engagement

Event Planning & Operations

• Coordinate event planning, logistics and on-site execution

• Prepare event briefs, run sheets and operational plans

• Liaise with internal teams, venues and external vendors

• Support setups, rehearsals, walkthroughs and event breakdowns

• Manage on-site coordination and resolve issues as needed

• Ensure events run smoothly and meet client and venue standards

Marketing Support

• Assist with event invitations, EDMs and social media content

• Support event promotions and partner marketing activities

• Maintain event photos, testimonials and promotional materials

Administrative Support

• Maintain accurate event and client records

• Update CRM systems and event documentation

• Track timelines, approvals and coordination tasks

• Assist with invoices, vendor documents and event reporting

Requirements

• Experience in hospitality, MICE, events or client servicing

• Understanding of event operations and on-site execution

• Experience with venue and vendor coordination

• Basic knowledge of marketing and event promotion

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Familiarity with CRM or event management tools

We regret to inform you that only shortlisted applicants will be notified

EA Personnel: Linda Lim | EA Personnel No: R1221302 | EA License No: 02C4944 | HP: 8092 7381