Job Description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Job Responsibilities:

The job holder will be responsible to manage (e.g. planning, budgeting, daily operations, staff management, and patient experience) the assigned service point(s) to support, facilitate and ensure the seamless and undisrupted provision of patient service and care at the service point(s).

You will be responsible for the following:

Support and facilitate the entire work planning and budgeting process of the assigned service point(s) from development till implementation/execution
Manage and perform all the procurement activities of the assigned service point(s), working with the relevant internal and external stakeholders to ensure active tracking and monitoring, and timely completion of all procurement
Manage the daily operations of the assigned service point(s), partnering relevant stakeholders such as Clinic Manager and Nurse Manager to resolve system and process issues including but not limited to patient experience, patient and staff safety, registration, admission, length of stay, wait time, decanting/right siting of patient, and billing as and when required
Manage resources allocation, and tracking and monitoring of utilisation of the resources of the assigned service point(s)
Drive, participate and support the review of workflows and processes and any work improvement projects
Liaise and work with various internal and external stakeholder to manage feedbacks and complaints to ensure operation and service excellence
Perform and assume additional tasks and responsibilities as assigned by Reporting Officer/HOD

Requirements:

Good Degree in any discipline

Minimum 1-2 years of relevant working experience in operations, preferably in healthcare sector
Fresh graduate with good degree may also be considered for Executive position
Good verbal and written communication skills
Strong interpersonal skills with the ability to engage and work with all level of staff
Resourceful and analytical, with ability to synergise data concisely for decision support
Adaptable and able to manage and handle pressure and stress
Have a positive and proactive mindset
A good team player who is able to work independently

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering Incredible Care & Health, Together, reach out to us today.