Senior Executive Assistant, Zone Operations, PHCC

We are seeking proactive and detail-oriented individuals to provide operational and administrative support to Community Operations in delivering community-based programmes and services that promote healthy lifestyles and improve population health outcomes.

Job Responsibilities

Operations & Administration

• Provide administrative support for the day-to-day operations of Community Care programmes and services.
• Perform data entry, appointment scheduling and billing of services in a timely and accurate manner.
• Maintain and update operational databases and systems in accordance with established guidelines.

Staff Administration

• Coordinate staff onboarding and offboarding activities, including access requests, equipment provisioning and account termination.
• Ensure new hires receive the necessary access rights and equipment on their first day of work.
• Ensure all access rights and equipment are recovered and terminated promptly upon staff departure.

Customer Service & Enquiries

• Manage and respond to enquiries received via phone calls and other communication channels.
• Provide professional and timely assistance to residents, partners and internal stakeholders.

Inventory & Logistics

• Monitor and maintain inventory levels of consumables, equipment and operational supplies.
• Coordinate procurement and replenishment to ensure operational readiness.

Other Duties

• Support community events and outreach activities as required.
• Undertake any other duties and projects assigned by the supervisor.

Requirements

• Diploma in any discipline.
• At least 2 years of relevant working experience in administration, operations or customer service.
• Strong organisational skills with attention to detail and accuracy.
• Self-motivated, resourceful and able to work independently as well as in a team.
• Good interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Able to support operational requirements on weekends and public holidays when required.

Preferred Attributes

• Experience in healthcare, community care or frontline operations would be advantageous.
• Strong customer service orientation and stakeholder management skills.
• Familiarity with administrative systems, scheduling and billing processes will be an added advantage.