Senior Executive/Assistant Manager, Volunteer Management

Brief Summary

• Lead and improve an organisation-wide volunteer programme by shaping meaningful volunteer roles and ensuring a smooth end-to-end volunteer experience. You'll partner internal teams and community stakeholders to strengthen engagement, governance, and programme impact.

Responsibilities

• Coordinate the full volunteer lifecycle, including recruitment, screening, onboarding, orientation, and role matching. Maintain clear and updated volunteer role descriptions and placement guidelines to support effective matching. Plan and coordinate volunteer deployment across multiple programmes, partnering with departmental supervisors to meet operational needs. Maintain accurate volunteer records (e.g., attendance, service hours, training completion, and related documentation). Develop and run volunteer engagement and retention initiatives, including communication, learning touchpoints, and recognition activities. Build and sustain partnerships with internal departments and external organisations (e.g., community groups, schools, corporate partners) to support volunteer programmes. Support programme governance by reinforcing safety practices, confidentiality requirements, and policy adherence. Monitor feedback and operational outcomes, propose improvements, and contribute to continuous programme enhancements.

Requirements

• Bachelor's Degree in a relevant discipline (e.g., community development, social sciences, communications, business administration, healthcare management, or similar). At least 3 years of relevant experience in volunteer management, community engagement, stakeholder engagement, events coordination, or related programme operations. Strong stakeholder management and relationship-building skills across diverse groups and teams. Strong organisational and administrative capability, with experience managing multiple workstreams concurrently. Good project coordination skills, including planning, execution, and follow-through. Strong data management skills, including maintaining structured records and supporting reporting needs. Proficiency with common office productivity tools and digital collaboration platforms. Able to work independently while contributing effectively within a team environment. Prior experience supporting volunteer or community programmes is an advantage.