Broad Function
In this role, the incumbent is to execute risk management plans for the feedback received so as to ensure effective resolution for the organisation. In addition, he/she is to support the implementation or clinical risk management plans in the hospital.
Key Roles & Responsibilities
Specific
- To manage clinical feedback in an effective and timely manner so as to ensure amicable resolution for the organisation.
- To initiate and coordinate investigation process with the parties involved and ensure that the information collated is comprehensive and accurate.
- To manage the claims process and coordinate the renewal and administration of medical malpractise coverage for the organisation.
- To work with risks and process owners across departments and ensure medico-legal and clinical risks are prioritised, mitigated, monitored, managed and escalated in a timely manner.
- To execute and support the implementation of clinical risk management plans and framework for the organisation.
General
- To execute and support the capability building effort (e.g. training, etc.) in the areas of conflict resolution, clinical risk management and patient safety.
- To provide secretariat support for steering committees or Quality Assurance Committees.
- To participate in assigned projects or events.
Job Requirements
- Bachelor degree from a recognised university.
- Preferably possess 2 years of relevant experience in feedback management, or risk management.
- Candidates with working experience in healthcare or similar industry preferred.
- Fresh graduates with positive mind-set are welcome to apply.
- Good planning and organisational skills
- Strong ability to analyse and process data or information
- Strong interpersonal and communication skills
- Meticulous, proactive and independent
- Good team player
- Proficient in MS Office applications
