Senior Executive / Assistant Manager - Operations (Nurse)

Brief Summary:

• Lead organisation-wide clinical governance, quality assurance and nursing standards across multiple clinic sites. Partner with operational and clinical stakeholders to strengthen patient safety, regulatory readiness, staff competency and service consistency.

Responsibilities:

• Establish, review and implement clinical policies, standard operating procedures and nursing workflows across all sites. Coordinate clinical audits, quality indicators, incident investigations, near-miss reviews and corrective action plans. Monitor compliance with applicable regulatory requirements, professional nursing standards, internal audits and inspection-readiness activities. Oversee infection prevention and control measures, including hand hygiene, personal protective equipment, sterilisation, clinical waste, sharps handling, cleaning protocols and outbreak preparedness. Manage medication and vaccination governance, including storage, cold-chain controls, emergency medicines, expiry monitoring and medication incident reviews. Develop and maintain nursing education, competency assessment and skills-matrix programmes covering clinical procedures, emergency response, infection control, Basic Life Support, equipment use, new procedures and documentation. Maintain competency checklists and coordinate periodic competency assessments. Support new clinic openings through clinical workflow planning, equipment and consumable selection, nursing-station design, emergency trolley and medication-room setup, clinical forms and procedure implementation. Coordinate clinical equipment management, including inventory, commissioning, user training, preventive maintenance, calibration, incident reporting and vendor liaison. Provide clinical input on ultrasound, ECG, colposcopy, autoclave, vital-sign monitoring and emergency equipment requirements. Represent clinical operations at headquarters and collaborate with operations, doctors, clinic managers, procurement, human resources, finance and information technology teams. Support workflow improvement, clinic productivity, patient safety initiatives and the implementation of new services. Review medical consumables, equipment and clinical furniture, and contribute to vendor assessments, product trials and cost-benefit evaluations. Monitor patient safety indicators, including falls, medication errors, near misses, clinical incidents, adverse events and clinical-care complaints. Analyse patient safety trends and implement improvement plans. Prepare management reports covering incidents, infection-control audits, staff competency, equipment compliance, medication audits, quality indicators and corrective-action progress.

Requirements:

• Education: A relevant nursing qualification the specific educational requirement was not provided. Relevant professional nursing experience in clinical governance, quality assurance, nursing operations or a related field. Demonstrated ability to develop and implement clinical policies, procedures and standard operating procedures. Experience conducting clinical audits, investigating incidents and coordinating quality-improvement initiatives. Knowledge of infection prevention and control, medication governance, clinical documentation and patient-safety practices. Ability to coordinate competency assessments, staff training and clinical education programmes. Experience supporting regulatory inspections, internal audits and corrective-action follow-up. Practical understanding of clinical equipment management, preventive maintenance, calibration and procurement evaluation. Strong organisational and analytical skills, with the ability to monitor key performance indicators and prepare management reports. Ability to work effectively with clinical, operational and corporate stakeholders across multiple sites. Ability to support new-site implementation, service launches and the standardisation of clinical practices.