Overview and Purpose of the Position:
The staff will be responsible for providing operational and administrative support to the Children's Emergency (CE) under National University Centre for Women & Children (NUWoC). This would involve supporting and developing effective clinical operations (e.g., processes, management of service staff etc) to provide a good care experience for patients, while maintaining financial sustainability.
Primary Responsibilities:
- Ensure effective operations at CE through close collaboration with Clinicians, Nurses and Allied Health colleagues. The operational duties include (non-exhaustive):
- Facilities management
- Centre procurement (e.g., CAPEX)
- Communications and publicity (e.g., drive right siting of care messages, management of CE information board and TV panel)
- Quality assurance (e.g., audits, licensing etc)
- Tracking of key indicators and submission of reports (e.g., to NUH management and Ministry of Health)
- Re-development plans (e.g., support section head in gathering requirements for future CE plans)
- Profit and loss management (e.g., initiatives to reduce income leakages and improve income generation and collection)
- Support EMD to drive patient experience at CE
- E.g., support, be part of a team that drives patient experience scores by improving processes such as optimising patient wait time and improvement of care environment.
- Lead continuous improvement and knowledge management (e.g., proper documentation and standard operating procedures) for CE (e.g., for audits)
- Mass casualty incident (MCI) and business continuity management (MCI, e.g., secretariat for MCI, support the department in rolling out
- Coordination of MCI related activities (e.g., capacity and capability building e.g., maintenance of MCI related training records)
Secondary Responsibilities:
- Provide ad-hoc support to publicity events organised by department and partners
- Cross coverage of Clinical Operations Duties
- Department's data protection representative (e.g., act as representative to support data protection initiatives within KTP-NUMCI)
Job Requirements:
- Bachelor's degree, preferably in business and healthcare related disciplines
- At least 3-5 years of working experience, preferably in healthcare clinical operations and management
- Ability to plan strategically and maintain a keen eye for detailed implementation.
- Excellent interpersonal, communications and change management skills (e.g., for stakeholder and staff engagement)
- Strong analytical skills, good time management and result orientated.
- Effective problem-solving skills.
- Excellent IT skills in areas such as Microsoft Office applications, databases (Tableau).
