Responsibilities
- Assist Managers to Manage Alumni Chapters, Groups and Communities:
- Engage alumni through building and deepening relationships with local and overseas alumni groups (i.e. overseas chapters, local school alumni chapters, programme-based and affinity-based alumni groups).
- Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters.
- Encourage alumni-driven initiatives and activities.
- Volunteer Management:
- Manage alumni volunteers, Class Alumni Leaders and leaders of local and overseas alumni groups, and provide necessary support aligned with OAR's larger volunteer engagement strategy.
- Manage the alumni and alumni groups database and update contacts and details of all volunteers as necessary.
- Conduct research on alumni by exploring social media and other platforms to analyse and understand their professional profiles.
- Work as a team member in OAR to support department-wide events for volunteers.
- Event Management and Programme Support:
- Conceptualise, plan and execute OAR events as required.
- Provide administrative and coordination support for alumni engagement initiatives, including President's Table, Industry AmpUP and Wellness BalanceUP.
- Assist with research, scheduling, preparation of briefing materials, event logistics and post-event follow-up to ensure seamless execution.
- Measure the success of events and programmes through the collection of and analysis of data, and prepare reports and post-publicity social media posts after the event.
- Contribute as an active team member within OAR to support cluster, department and university-wide events.
- Partnership Development and Liaison between OAR and student groups:
- Collaborate with SOCIs and student groups as strategic partners to engage alumni and manage alumni activities, events and programmes.
- Advise and handle requests from four Schools - SOA (ASoc, Tax Society etc), SCIS (Ellipsis), YPHSL (The Bar, POLARIS) and SOSS (SOSociety) Student Groups.
- Identify and connect alumni with these student groups.
- Support their events as OAR representative.
- Manage SMU ALCove:
- As SMU ALCove's second IC, ensure that the venue is well maintained and conducive as an alumni lounge as well as a general-purpose event space.
- Assist in OAR's events held at SMU ALCove.
- Other duties as assigned.
Qualifications
- Bachelor's degree with at least 2 years of work experience, preferably in the higher education sector and relationship management. Fresh graduates with good CCA records will be considered.
- Able to work under tight deadlines, thrive in a fast-paced environment and maintain a high level of motivation and energy.
- Proven track record in the higher education sector for planning, executing and improving community interaction and building. Knowledge of alumni relations will be an advantage.
- Detail-oriented with strong project management, good administration and organisational skills.
- Event-organising and venue operations experience would be a plus.
- Demonstrate professionalism in conduct, speech and lead by example.
- Excellent interpersonal, presentation and communication skills (both written and verbal).
- Demonstrate strategic and critical thinking skills.
- Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
- Knowledge of and adept at using technology, social media and database tools.
- Able to work independently under tight deadlines and enjoy working in a fast-paced environment.
- Possess high energy levels, an innovative mindset, and a positive outlook.
- A dynamic team player and effectively bilingual.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
