[What the role is]
This is a 1-year contract position as a Senior Executive in the CET Academy.
As a Senior Executive, you will support individuals and companies sponsoring their employees on their lifelong learning, upgrading and upskilling journey with Ngee Ann Polytechnic's CET Academy.
[What you will be working on]
Your responsibilities will include, but are not limited to, the following:
- Coordinate with learners, course leaders, their employers, and relevant stakeholders to support the successful launch and completion of courses.
- Assist in promoting courses through various platforms and participation in events.
- Handle enquiries and feedback related to courses and funding from learners.
- Manage course applications, enrolments, billing processes, and related correspondence.
- Prepare and submit funding claims for learners and oversee the administration of financial assistance schemes.
- Maintain accurate learner and course records and generate statistical reports in accordance with Records Management procedures.
- Review and develop services/processes to support operations
- Undertake ad-hoc duties and special projects as assigned.
[What we are looking for]
- At least 3 years of working experience, preferably in one of these areas: educational programme management, Accounting and IT, customer service
- Proficient in MS Office applications with intermediate to advanced Microsoft Excel knowledge
- Good communications skills and ability to connect to people
- Excellent time management and multi-tasking ability
- High adaptability to changes in a fast-paced environment
- Fresh graduates with the relevant skillsets and good service orientation are also welcome to apply.
