Job Responsibilities
Administrative Support
- Provide executive-level support to academic leaders
- Assist course teams in ensuring accurate marks/grades entry into Student Management System (SMS) and provide support to Adjunct Lecturers in navigating Learning Management System (LMS).
Training and Induction of Lecturers/Use of LMS and SMS Systems
- Plan and coordinate with internal stakeholders on training and induction of Adjunct Lecturers and new lecturers on use of SMS, LMS and Zoom (Continuing Professional Development courses).
- Support in conducting training and induction sessions.
System and Database Management
- General reports and extract data for academic planning and audits
- Troubleshoot system issues and liaise with IT support
Document and Records Management
- Prepare, format and distribute academic documents and reports
- Update, review, and maintain scoresheets, ensuring accuracy and alignment with assessment requirements
- Conduct pre-module checks to verify scoresheet readiness
- Maintain accurate records of academic governance and faculty files
- Ensure compliance with data protection and institutional policies
Compliance and Accreditation Support
- Track moderation due dates and remind moderators
- Assist in doing a call over and checking the accuracy of SMS entries with moderators
- Track deadlines and ensure timely submission of required reports
- Assist in compiling documentation for audits and accreditation reviews
- Maintain organised records for compliance purposes
Faculty and Interdivision Liaison
- Collaborate with Programme Management team with administrative processes
- Identify gaps and communicate with relevant division to close gaps on academic administrative processes and SMS entries
Continuous Improvement and Initiative Support
- Participate in process improvement initiatives to enhance administrative efficiency (e.g. online marking and moderation administration processes)
- Support implementation of academic systems
- Provide feedback and suggestions for improving student and faculty services
Other expectations
- Support in organising academic events such as graduation ceremonies
- Coordinate logistics for internal and external meetings
Job Requirements
- Possess at least a bachelor's degree qualification
- At least 1 year in administrative and coordination roles
- At least 1 year relevant work experience in the Education environment (preferred)
Technical skills:
- Proficient in Microsoft Office Suite (especially Excel and Outlook).
- IT-savvy for handling LMS platforms and administrative systems.
Soft Skills:
- Meticulous, detail-oriented, and highly organized
- Strong interpersonal and communication skills Ability to communicate in Mandarin is preferred, as the role requires regular interaction with Mandarin-speaking learners.
- Resourceful with strong analytical and multitasking capabilities
- Ability to work independently and as part of a team
- Committed to providing excellent support to learners, faculty and stakeholders
- Respond positively to unexpected situations and implement appropriate follow-up actions aligned with organizational values
Perks & Benefits:
- Flexible Hybrid Work Arrangement
- Learning & Professional Development
- Comprehensive Benefits Package such as attractive leaves schemes, flexible benefits, dental coverage etc.
Note: All new hires will be offered a two-year contract in the first instance. Contract renewal and emplacement on permanent appointment will be subject to continuous good performance.
We regret that only shortlisted candidates will be notified.
