COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Admissions & Enquiry Management:
- Handle general enquiries via email or other communication channels and direct more complex queries to relevant officers or departments.
- Support the scheduling, coordination, and administration of selection activities (e.g., assessments, interviews, written tasks).
- Handle the offer process such as preparing offer letters and enquiries from candidates.
- Event Coordination & Logistics:
- Plan, coordinate, and execute programmes and events such as open houses, information sessions, orientations, workshops, student/alumni activities, and campus visits.
- Manage logistics, venue preparation, catering, registration, and event publicity.
- Procure goods and services for events and office use in accordance with procurement procedures.
- Support marketing and outreach activities, including assisting with photo/video shoots, testimonials, and collaborations with internal or external partners.
- Programme & Administrative Support:
- Prepare paperwork, documentation, and payment processing related to staffing or programme needs (e.g., teaching/research assistants, adjunct lecturers).
- Administer end-of-term course feedback collection and evaluation report generation.
- Prepare official letters or certification documents for students upon request.
- Follow up with students on finance matters or other university's requirements.
- Support course offering planning and registration process.
- Perform any other duties as assigned to support programme operations.
- Data Management & Recordkeeping:
- Maintain accurate and updated databases of students, alumni, and prospective applicants.
- Retrieve and compile data for basic reporting and analysis.
- Prepare, manage, and submit spreadsheets, records, and documentation for finance or other departments as required.
- Any other duties as assigned.
QUALIFICATIONS- Polytechnic diploma holder with at least 2 years of admin work experience, preferably in the education sector, or bachelor's degree holder.
- Strong administrative, organisation and coordination skills.
- Meticulous and able to manage multiple tasks and deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and survey tools (Google Forms, Microsoft Forms).
- Good interpersonal and communication skills.
- Experience working with postgraduate students or within the higher education sector is preferred.
OTHER INFORMATION#LI-JN2
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
