COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Office of Admissions and Financial Assistance.
- Administer OAFA's Immersion Programmes for International High School Students
- Partner with internal SMU units on programme delivery and content.
- Source and liaise with external vendors.
- Manage the selection and offer process.
- Communicate with international participants and their guardians.
- Oversee all logistics and operations required for programme execution.
- Support Admissions Operations and Processes during Peak Season
- Review applications individually to verify the authenticity and accuracy of academic results and other relevant documents.
- Arrange and set up admissions and scholarship interview sessions for faculty members.
- Contact applicants to inform them of interview schedules and scholarship outcomes.
- Follow up with applicants on required documentation and application materials.
- Handle requests from applicants to change programmes or appeal admissions decisions.
- Update records on SMU's application portal.
- Respond to applicant queries promptly and professionally.
- Provide operational support for admissions-related events for offerees.
- Support Admissions Operations for Advanced Placement (AP) and MOE-Funded H3 Programmes
- Liaise with Polytechnics and JCs to follow up on student nomination lists.
- Ensure nominated students complete and submit their applications.
- Collate H3 applications for review by faculty.
- Oversee student matriculation processes for AP and H3 programmes.
- Support Admissions Outreach and Signature Events
- Provide event management and logistics support for key undergraduate admissions events, including Scholarship Showcase, Open House, Discovery Days, and Destination SMU.
- Other duties as assigned.
QUALIFICATIONS- A university degree in any qualification.
- At least 2 years of relevant work experience.
- Good communication skills and enjoy talking to people.
- Meticulous, with strong administrative skills and the ability to multi-task across difference projects.
- Highly proficient with Office tools such as Microsoft Excel and Microsoft Word.
- Highly proficient with technology tools such as Zoom, and willing to learn new systems.
- Strong customer service mindset with the ability to respond to different types of personalities across different age groups.
- Ability to work on some weekends, if there are interviews or events on Saturdays.
OTHER INFORMATION#LI-XL1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
