Senior Event Services Manager

JOB SUMMARY

The Senior Event Services Manager is responsible for the seamless planning, coordination, and execution of all meetings, events, and social functions at Raffles Sentosa Singapore. This role ensures that every event reflects the legendary Raffles service standards, delivering exceptional guest experiences while maximizing operational efficiency and revenue.

As a senior leader within the events function, this position partners closely with Sales, Banqueting, Operations, Culinary, and Guest Experience teams to ensure flawless delivery from initial planning through post-event follow-up.

What you will be DOING:

1. Event Planning & Execution Excellence
Lead the end-to-end execution of all confirmed events, ensuring each function is delivered to the highest Raffles service standards.
. Serve as the primary liaison between the client and internal operational teams.
. Oversee event detailing, BEO creation, function planning, and on-site coordination.
. Anticipate guest needs, manage last-minute changes, and resolve challenges with professionalism and discretion

2. Client Relationship & Experience Management
. Build trusted relationships with clients, planners, wedding couples, and VIP guests.
. Host site inspections, tastings, rehearsals, and key event moments.
. Personally oversee VIP, high-profile, and complex events.
. Ensure post-event reviews, client feedback, and continuous service enhancements.

3. Commercial & Financial Responsibility
. Partner with Sales and Finance to maximize event profitability and cost efficiency.
. Monitor event revenues, budgets, and operational expenses.
. Support upselling opportunities and additional revenue generation.
. Ensure accurate billing, invoicing, and post-event financial reconciliation.

4. Cross-Functional Collaboration
. Work closely with Sales, Culinary, Banquets, Engineering, Housekeeping, Front Office, and Security teams to ensure seamless event delivery.
. Participate in weekly event meetings, forecast reviews, and strategic planning discussions.

Your experience and skills include:

. Bachelor's degree in Hospitality Management or related discipline preferred.
. Minimum 5+ years of progressive experience in event operations within luxury hospitality.
. Proven track record managing complex, high-end events and weddings.
. Strong leadership, organisational, and problem-solving skills.
. Exceptional client service and communication capabilities.

Key Competencies:

. Luxury Event Operations Expertise
. Guest Experience Excellence
. Team Leadership & Development
. Financial & Commercial Acumen
. Strategic Planning & Execution
. Stakeholder & Relationship Management