Senior English Customer Service Representative

Job Description

1.Customer Inquiries & Support - Respond to inbound calls, online chats, and emails from international clients, providing professional responses, follow-ups, and callbacks to foster robust customer relationships.

2. Customer Relationship Management - Develop and maintain relationships with overseas clients by identifying their needs, providing timely feedback, and driving process improvements. - Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction.

3.Customer Education & Retention - Deliver basic investment knowledge to designated client groups. - Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction.

Job Requirements

1.Education & Experience - A Bachelor's degree or higher (any major is acceptable); prior experience in the financial industry or customer service is advantageous, although recent graduates are encouraged to apply.

2.Language Proficiency - Fluency in both English and Chinese (spoken and written), with either language capable of serving as the primary working language.

3.Soft Skills - A strong service-oriented mindset and excellent communication and coordination skills to manage daily inquiries efficiently. - Proficiency in computer skills, including the use of the Internet and office software.

4. Others - Willingness to work in rotating shifts, including morning, afternoon, and evening shifts.