Senior Engineering Manager

Job Purpose

We are seeking an experienced Technical Manager to own the end-to-end technical delivery of our Passenger, Driver, and Dispatch platforms. Your mission is to ensure seamless real-time operations across our entire booking and dispatch ecosystem. We need a strong technology leader who can drive architecture decisions, mentor engineers, and partner with stakeholders to deliver high-quality improvements at scale.

Key Responsibilities

1. Technical Leadership & Engineering Management

• Lead and mentor multiple development teams responsible for Passenger, Driver, and Dispatch systems.
• Set technical direction, development standards, and architectural guidelines across platforms.
• Oversee day-to-day engineering execution including design reviews, code quality, testing, and deployment readiness.
• Drive engineering excellence through continuous improvement, automation, and adoption of modern engineering practices.

2. System Architecture & Solutioning

• Own the technical roadmap and ensure systems are scalable, robust, and optimized for real-time operations.
• Provide architectural guidance for new features, system enhancements, and integration across internal platforms.
• Lead modernization initiatives, including refactoring of legacy services and migration toward cloud-native, microservices-based architecture (where applicable).

3. Product & Stakeholder Collaboration

• Work closely with Product, Operations, and Business teams to translate business requirements into technical solutions.
• Prioritize enhancements and improvements based on customer impact, service reliability, and operational needs.
• Ensure timely delivery of features and improvements while maintaining system stability.

4. Platform Reliability & Performance

• Oversee the health, performance, and availability of the Passenger/Driver apps and Dispatch system.
• Ensure appropriate monitoring, alerting, observability and incident response processes are in place.
• Lead post-incident reviews and drive long-term corrective actions.

5. People Leadership

• Build a high-performing engineering culture focused on teamwork, accountability, and continuous learning.
• Provide coaching, career development, and performance management for team leads and engineers.
• Grow and scale the engineering team as business needs evolve.

Requirements

Technical Requirements

1. Bachelor's or Master's degree in Computer Science, Engineering, or related disciplines.
2. 8+ years of software engineering experience, with at least 5 years leading engineering teams.
3. Strong background in backend development (e.g., Java/Spring Boot, RESTful services).
4. Solid understanding of real-time systems, distributed systems, messaging queues, and API design.
5. Deep knowledge of backend services, and cloud platforms (mostly AWS)
6. Familiarity with DevOps practices, CI/CD pipelines, containerization (Docker/Kubernetes), and observability tools.
7. Exposure to microservices, event-driven architectures (Kafka, Redis Streams), and high-throughput systems.

Leadership & Soft Skills

1. Proven experience leading multiple engineering teams in a fast-paced environment.
2. Strong communication skills and ability to work with both technical and non-technical stakeholders.
3. Ability to drive decisions, manage complexity, and balance technical depth with business priorities.
4. Demonstrated track record of delivering improvements to large-scale or mission-critical systems.

Preferred Experience (Good-to-Have)

1. Experience in mobility, transport, dispatching algorithms, or real-time booking systems.
2. Good to have knowledge with frontend development with ReactJS
3. Good to have knowledge with mobile app ecosystems (iOS/Android)