Job Description
Network Monitoring:
- Monitor the submarine cable network and systems 24/7.
- Detect and respond to anomalies, outages, and performance issues.
- Analyze alarms and implement preventative measures.
Incident Management:
- Identify and assess network and landing station incidents.
- Troubleshoot and resolve or escalate issues.
- Collaborate with teams and document incident details.
Performance Optimization:
- Analyze performance data and recommend improvements.
- Implement strategies to enhance network capacity and reliability.
Change Management:
- Review and approve planned network changes.
- Coordinate maintenance and upgrades with engineering teams.
Technical Support:
- Provide technical support to customers.
- Manage co-location services and troubleshoot connections.
Documentation:
- Maintain accurate records of events, incidents, and actions.
- Update standard operating procedures (SOPs).
Proactive Monitoring:
- Implement measures to prevent potential issues.
- Conduct routine checks and system updates.
Equipment Management:
- Understand network infrastructure and coordinate maintenance.
Compliance:
- Adhere to industry regulations and security protocols.
Security and Access Control:
- Enforce security protocols and manage access to equipment.
Project Support:
- Participate in new cable installation projects.
Vendor Management:
- Manage relationships with equipment vendors.
Job Requirements:
- 3-5 years of experience with a telecommunication service provider or a major transmission equipment vendor.
- Prior experience in Submarine Cable Landing Station, NOC environment and/or optical transmission is highly desirable.
- Graduate or Diploma in Telecommunications/Electrical Engineering. Relevant certifications such as CCNA, CompTIA Network+, or similar qualifications are a plus.
- Strong understanding of submarine cable systems, networking principles, and telecommunications technologies.
- Good understanding and working knowledge of SDH, DWDM/submarine cable system operations, Ethernet technologies, and structured cabling are a plus.
- Familiarity with network and landing station monitoring tools, protocols, and technologies used in NOC and CLS environments.
- Excellent troubleshooting skills with the ability to diagnose, communicate, and resolve complex network and landing station issues efficiently.
- Effective written and verbal communication skills, especially during high-stress situations.
- Ability to work effectively within cross-functional teams and coordinate with external partners.
- Capacity to work in a fast-paced, 24/7 environment and handle shifting priorities.
- Meticulous in monitoring and documenting network and landing station events and actions.
