Senior Engineer Level 2 Lead | Systems SME & Incident Owner

Looking for a strong L2 Lead / Infrastructure SME to take ownership of critical incidents, complex environments and technical problem management.

JOB DESCRIPTION:

• Lead major incidents and high-impact IT outages
• Drive deep technical troubleshooting & RCA
• Own problem management and eliminate recurring issues
• Act as the escalation bridge between customers, vendors and technical teams
• Oversee Windows Server, network, security, cloud & infrastructure operations
• Provide advanced Microsoft 365 / Azure AD support
• Support firewall, VPN, virtualisation and backup environments
• Plan and execute complex infrastructure changes
• Develop runbooks, standards and technical procedures
• Coordinate security hardening and incident response activities
• Mentor L2 engineers and guide L1 leads
• Provide technical input for service reviews and improvement plans

DESCRIPTION:

• Diploma / Degree in IT, Computer Science or equivalent
• 5-10 years infrastructure / IT operations experience
• Strong Windows Server, Active Directory / Azure AD & Microsoft 365 knowledge
• Good understanding of networking, firewall & VPN environments
• Experience with major incident management & RCA
• Strong customer/vendor management skills
• Comfortable leading technical teams during critical incidents
• Good PowerShell / Bash and automation mindset

Nice to have: Microsoft role-based certifications, ITIL, Fortinet / Sophos / Palo Alto certifications or equivalent.

Ideal for: A Senior Infrastructure / Systems Engineer ready to become the technical owner and escalation point for critical customer environments.

Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542