Senior Engineer, IT

Responsibilities

Windows Server Administration

. Administer and maintain Windows Server 2016, 2019, and 2022 environments.

. Perform server installation, configuration, patching, maintenance, backup checks, and troubleshooting.

. Monitor server health, performance, availability, and capacity.

. Support server upgrades, system refreshes, and lifecycle management activities.

. Analyse system logs, event logs, and performance data to identify and resolve technical issues.

. Maintain technical documentation, operational procedures, and configuration records.

Active Directory, DNS, and Group Policy

. Manage and maintain Active Directory Domain Services, including user accounts, security groups, organisational units, permissions, and domain access.

. Administer and troubleshoot Group Policy Objects to enforce security settings, configuration standards, and operational requirements.

. Manage and support DNS services, including name resolution, zone management, records, replication, and troubleshooting.

. Support related core infrastructure services such as DHCP, Certificate Authority, authentication, and access control.

. Ensure Active Directory, DNS, and Group Policy configurations are secure, reliable, and properly documented.

Security, Compliance, and Patch Management

. Apply security updates, server patches, and configuration changes in line with organisational standards.

. Perform server hardening and support vulnerability remediation activities.

. Review system and security logs to identify potential risks, misconfigurations, or suspicious activities.

. Ensure server, Active Directory, DNS, and Group Policy configurations comply with internal security policies and audit requirements.

. Support audit preparation, compliance reporting, and remediation of security findings.

Incident Support and Troubleshooting

. Provide Level 2 and Level 3 support for Windows server and infrastructure-related incidents.

. Troubleshoot issues involving servers, Active Directory, DNS, Group Policy, authentication, and access control.

. Perform root cause analysis for recurring or complex technical problems.

. Work with application, network, security, and service management teams to restore services and prevent recurrence.

. Support change management activities, including planning, implementation, validation, and post-change review.

. Work with security teams to address risks, resolve audit or vulnerability findings, and improve the organisation's overall security posture.

Automation and Continuous Improvement

. Develop and maintain PowerShell scripts to automate routine administrative tasks.

. Automate activities such as health checks, reporting, patch validation, log review, and account administration.

. Identify opportunities to improve operational efficiency, system reliability, and support processes.

. Contribute to infrastructure improvement, system integration, and modernisation initiatives.

Requirements

. Strong hands-on experience in Windows Server 2016, 2019, and/or 2022 administration.

. Experience managing Active Directory, DNS, Group Policy, DHCP, and Certificate Authority services.

. Good understanding of domain services, authentication, access control, and name resolution.

. Experience with server build, configuration, patching, backup, monitoring, and troubleshooting.

. Ability to provide L2/L3 infrastructure support and resolve escalated technical issues.

. Working knowledge of server hardening, patch management, vulnerability remediation, and compliance requirements.

. PowerShell scripting experience for automation and operational support.

. Familiarity with IT service management processes such as incident, problem, change, and request management.

. Strong troubleshooting, documentation, and communication skills.

Licence no : 12C6060