Operational ExcellenceEnsure seamless communication with stakeholders with prompt response and resolution during operation crisis Develop operation tools to improve stability and efficiency applying business analytics mindset and State of the Art Technology Key User interface for Operation Review at the local site and manage stakeholders expectation
Problem ManagementDrive problem investigation and root cause analysis for recurring incidents across multiple factories Standardize the workaround solution to contain the issues and follow up with Solution providers for permanent fixes to be deployed
Collaboration and Knowledge SharingFoster collaborative problem-solving across functional teams Conduct domain/process trainings to Operation Level 1 and Level 2 support team
Project Delivery and TransitionLead and drive global UAT and ensure smooth transition to operation team Involve in Solution Requirement Engineering
Working Experience
Min. 5 years related experience in semiconductor or electronic manufacturing industry is preferred Experience with applying ITIL in IT service management in incident and problem ticketing Possesses a hands-on approach towards work and good initiative and outspoken Excellent communication and interpersonal skills, and able to work both independently and a team player in a global setup Good command of English language
Software/Technical-skills + LevelITIL Foundation System Design Thinking, knowledge in analytical tools andtechniques to analyse problem and formulate solution Experience of database system and/or development (e.g. Oracle PL/SQL,SQL scripts, MS SQL) Experience in Lowcode Outsystem development Profound Knowledge of MES application and data modeling, eg Camstarand Data Structure Advantage if have below profound knowledge of:Application maintenance and/or development in Windows environment (.net, C#) Data analysis and AI RAG development with tableau, python and llama Distributed systems and middleware (e.g. TibcoRV, MQ series)
