Senior Engineer

Reporting to Head of IT Security and Infrastructure, this role will be responsible for delivering secure, reliable, and efficient end-user services across the organization. This role will be based in Singapore.

Key responsibilities:

. Provide advanced (L2/L3) support for end-user devices, including laptops, desktops, and mobile devices

. Ensure high service availability and performance for end-user computing services

. Support and maintain Microsoft 365 services for APAC regional consumption

. Support enterprise collaboration and video conferencing solutions (e.g. Microsoft Teams Rooms, Poly devices)

. Ensure endpoint patching, vulnerability remediation, and compliance with corporate security standards

. Support identity and access management controls (Entra ID, Conditional Access)

. Ensure the managed IT environment is fulfilling compliance/security requirement

. Develop and maintain technical documentation, SOPs, and user guides

. Support workplace transformation initiatives, including digital experience and AI-driven solutions

. Maintain accurate IT asset inventory and support security hygiene activities

. Assist in Vendor, Contract and License Management

. Providing support on IT Procurement

. Act as a trusted technical advisor on end-user technologies and productivity solutions

The successful candidate:

. BSc in Computer Science or relevant field

. 8 years of experience in End User Computing, Desktop Engineering, or IT Support roles

. Strong hands-on experience with:

. Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

. Microsoft Intune / Endpoint management platforms

. Entra ID (Azure AD) and device identity management

. Experience supporting Windows, macOS, and enterprise end-user environments

. Sound knowledge in endpoint security solution such as EDR, patch management, asset management tool

. Experience with scripting or automation (PowerShell or similar)

. Familiarity with ITIL practices and service management processes

. Experience in regional or multi-site IT environments

. Exposure to digital workplace technologies such as Microsoft Copilot or AI-driven tools

. Working knowledge of office automation products and computer peripherals, like printers and scanners

. Excellent problem-solving and multitasking skills

. Customer-oriented attitude and ability to work under pressure

. Must be strong on written and verbal communication skills in English

. Technical certification with ITIL, PMP, MSITP, CCNA is strongly preferred

. Candidate with AI technology adoption experience for End User Computing is highly desirable