Join a dynamic team and drive our digital growth!
We are looking for a proactive and detail-oriented Senior E-Commerce Specialist to be a key player in our online sales strategy. You will be responsible for the end-to-end operational excellence of our storefronts, ensuring a seamless customer journey from browsing to delivery. If you are passionate about e-commerce, thrive on data, and excel at cross-functional collaboration, we want to hear from you.
Key Responsibilities:
Operations & Product Management:
- Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
- Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
- Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.
Campaign & Promotion Execution:
- Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.
- Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.
Customer & Corporate Programs:
- Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
- Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.
Reporting & Analysis:
- Track and manage the Marketing Fund, including budget monitoring and documentation.
- Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.
- Generate regular reports on sales performance, campaign effectiveness, and operational metrics.
Requirements & Qualifications:
- Diploma or Bachelor's degree in Digital Marketing, Business, or a related field.
- Minimum of 2 years of hands-on experience in e-commerce operations.
- Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).
- Strong analytical skills with familiarity in Google Analytics or similar tools.
- Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.
- A problem-solving mindset with a customer-first approach.
- Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.
