Senior Director, Private Markets Investor Services
Locations: Singapore | Hybrid
Get To Know Us:
SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts
With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products
. Tax services for hedge funds, fund of funds and private equity funds
. Derivatives processing, valuations agent, syndicated bank loans processing
. Regulatory and analytics services
. Managed services IT/data center and business process outsourcing
. All available on a stand-alone basis to institutional clients
Why You Will Love It Here!
. Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location - 2 minutes walk from Raffles Place MRT
. Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
. Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
. Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
. Training:Hands-On, Team-Customized, including SS&C University
. Education:Paid further education opportunities for employees who are eligible
. Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
- Provide coaching, training, and leadership as necessary to the Investor Services team
- Point of contact for clients and other internal service groups to ensure overall client/investor satisfaction
- Lead new business development initiatives in the region
- Manage client escalations
- Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts
- Provide periodic reports & feedback on investor relation topics, client issues and department initiatives
- Coordinate new client business meetings, clear communication of launch or conversion requirements
- Ability to analyze, establish and review new client launch and conversion fund data in database
- Work with external auditors and accounting to complete confirmation and due diligence requests
- Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
- Assist and lead department initiatives
- Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
- Review/validate investor reporting and distribute to investors
- Review/approve and release wires and maintain wire instructions
- Review/process investor transactions in accordance with the Fund's offering documents
- Perform other duties as requested
What You Will Bring:
- Bachelor's degree in Finance or related field
- 12+ years experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
- Previous experience managing direct reports is required
- Excellent knowledge of financial services/mutual funds/hedge funds/private equity funds required
- Excellent communication skills, including written, listening and presentation abilities
- Proven ability to work under pressure and meet deadlines
- Excellent organizational and relationship building skills
