As an IT Specialist in the IT Discipline, we provide extraordinary standards of service for users operations. You will conduct inventory, carry out maintenance, implement troubleshooting, and repair all critical hardware. You will be the frontline for communicating with all users, including leadership, to provide key updates and ensure compliance with standards and security policies. Additionally, you will give roving support and training throughout. You will collaborate with technology teams to identify gaps in our hardware and service levels. Finally, you will passionately seek opportunities to eliminate inefficiencies and non-value added tasks.
Role Responsibilities:
- Ensure compliance for all IT standards and security policies
- Develop instructional documentation and provide training to users
- Driving support for users for all IT needs
- Identify gaps across hardware and services and then execute initiatives to improve quality of service
- Ability to be onsite at required times
- Assist in maintaining accuracy and relevance of the technical knowledge-base
- Ensure service of Conference Room Technologies are operating
- Printer Support
Role Requirements & Applicable Technologies
- 5+ years of work experience
- Ability to work autonomously, prioritize, and self-manage time
- Excellent proficiency in written and verbal communication
- Resiliency / Flexibility
- Familiarity with servicing abroad spectrum of development collaboration tools, including Active Directory, Duo, Yubikey and Google Apps/Suite and SSO
- Proficiency in OSX
- Windows and OSX security fundamentals
- Foundational understanding of Agile
- Conference and Meeting Room Support (Google, Logitech and Crestron)
- Knowledge and prior use of Ticket-tracking software
- Foundational understanding of authentication protocols such as LDAP
- Networking principles and applications/ technologies (e.g.,TCP / UDP protocols, DNS, DHCP, GPO services)
