We're looking for an Engagement Management Delivery Practice Manager to lead our Professional Services (ProServe) ASEAN Engagement Management practice. This leader will oversee the delivery of complex, transformational customer engagements across our largest and most strategic enterprise customers, hire and develop bar-raising talent, build effective organization-wide relationships, and engage customers and C-level executives to provide delivery thought leadership, support pre-sales, steer in-flight projects, and ensure delivery exceeds customer expectations.
The ideal candidate is an experienced people leader with deep business consulting expertise, a background in leading program delivery teams and strategic transformation programs, and experience supporting business development. We look for a leader who is passionate about building an environment where builders thrive and grow their careers a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards, and can dive deep to get the job done.
In this capacity, you will be based in Singapore and expected to travel 40% of the time. You will report to the ASEAN ProServe Area Delivery Leader and guide your direct team of Engagement Managers.
KEY RESPONSIBILITIES
- Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
- Implement and enhance mechanisms to improve delivery quality and engagement manager productivity Provide thought leadership in engagement methodologies and best practices adoption.
- Serve as strategic advisor to C-suite executives, leading steering committees and executive engagements.
- Own customer escalations, feedback, corrective actions, and learnings to drive customer satisfaction
- Navigate complex escalations with executive temperament, transforming challenges into relationship-strengthening opportunities
- Participate in business development, pre-sales, and contract negotiations
- Collaborate with local, regional, and global teams to design and implement cloud programs
- Effectively communicate delivery portfolio health and status to Sr. Stakeholders internally and externally.
Basic qualifications
- Bachelor's degree in Computer Science, Math, or a related field
- Proven track record leading technical teams in delivering complex, transformational IT programs.
- Experience building and scaling technical and/or consulting teams of 30+ members.
- Technical depth and credibility to guide delivery of complex transformational programs.
- Experience with Agile and Project Management frameworks, methodologies, and tools, with track record working with various delivery models including Fixed Price and Time & Material.
- Business consulting expertise translating technical requirements into customer outcomes and experience in pre-sales or sales and contracting for complex service engagements.
Preferred qualifications
- Technical leadership experience in cloud and/or AI product / technology organizations / MNCs.
- Track record in scaling teams, processes and capabilities in fast growth environment.
- Enterprise IT consulting and/or delivery experience with global companies.
- Certifications in PMP, Agile certifications (CSM, PSM, PMI-ACP, SAFe), PRINCE2 or equivalent.
