Senior Delivery Lead

Responsibilities

. As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.

. You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling.

. You are expected to be a subject matter expert with deep knowledge and experience, possessing strong influencing and advisory skills.

. You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.

. Providing solutions to problems that apply across multiple teams is a critical part of this role.

. Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.

. Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.

. Engage with stakeholders across functions to influence decisions and elevate service quality standards.

. Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

. Champion collaboration across teams to foster innovation and achieve shared goals.

Requirements

. Bachelor's degree in computer science, information technology, or a related field

. 10+ years of IT Service delivery experience

. Strong end-to-end delivery and implementation background

. Expert proficiency in Account Delivery Management is required.

. Expert proficiency in Estimation and Planning is recommended.

. Expert proficiency in Business Operation Management and Work Management is suggested.

Licence no: 12C6060