Review and qualify proposed solutions (including bid extensions) to ensure they are operationally feasible and seamlessly integrable into existing infrastructure landscapes.
Validate design assumptions, scope alignment, and delivery readiness prior to transition or service introduction.
Provide feedback to pre-sales and solution design teams to ensure operational continuity and compliance with delivery standards.
2. Design Governance & Standards
Own and maintain technical design rules and policies (layout, routing, sizing, capacity, resilience).
Continuously update standards to reflect technology evolution, lessons learned, and industry best practices.
Ensure technical consistency and architectural integrity across all delivery streams.
3. Transformation & Migration Leadership
Define technical migration paths during transformation programs, balancing risk, cost, and business continuity.
Coordinate lab testing, proof-of-concept, and prototype phases to validate design decisions before full-scale deployment.
Identify and quantify cross-functional technical risks, define mitigation strategies, and maintain the project risk register.
4. Third-Party Integration & Optimization
Validate technical requirements for third-party services during sourcing and vendor selection.
Define efficient integration and optimization strategies leveraging supplier portfolios and existing service baselines.
Evaluate third-party capabilities and propose service or cost improvement initiatives.
5. Technical Governance & Advisory
Act as technical advisor to delivery leadership for cost optimization, service improvement, and technology refresh decisions.
Assess technical effort, dependencies, and required skillsets for complex change or remediation activities.
Lead and support internal or external audits as the technical subject matter expert (SME).
Ensure all architecture and design decisions maintain compliance, security, and sustainability standards.
6. Technology Roadmap & Continuous Improvement
Define and maintain the Technology Roadmap aligned to contractual obligations and evolving business needs.
Proactively identify innovation and automation opportunities to optimize infrastructure operations.
Ensure technical consistency and performance stability throughout the contract period.
7. Incident & Problem Management Oversight
Lead or support infrastructure diagnosis and remediation across technical support groups.
Challenge and assess the risk, feasibility, and completeness of incident remediation and problem management plans.
Provide architecture-level oversight to ensure permanent resolution and prevention of recurring issues.
Qualifications & Experience
10+ years of experience in IT Infrastructure Services, including at least 3-5 years in an architecture or technical delivery leadership role.
Strong knowledge of core infrastructure domains: Data Center, Network, Cloud (Hybrid), End-User Computing, and Security.
Proven experience in infrastructure transformation, migrations, and service introduction.
Extended demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Center.
Familiarity with ITIL processes, particularly around transition, change, incident, and problem management.
Solid understanding of vendor ecosystems and multi-supplier operating models.
Demonstrated ability to bridge pre-sales, design, and delivery execution functions.
Strong risk management, communication, and cross-functional coordination skills.
Preferred Skills & Certifications
Cloud platform certifications (AWS, Azure, or GCP Architect-level).
ITIL v4 or ISO 20000 certification.
TOGAF or similar enterprise architecture certification (optional but preferred).
Experience in managed services or outsourcing environments.
Ability to influence technical direction across multiple stakeholders and geographies.
Key Attributes
Strategic thinker with a hands-on approach to problem-solving.
Strong sense of ownership and accountability for technical delivery outcomes.
Excellent communicator who can interface with technical experts, delivery managers, and clients.
Pragmatic, detail-oriented, and capable of balancing innovation with operational stability.
