- Be part of a dynamic MNC
- 5 days work week
- Attractive Benefits
The Senior Customer Support Executive (Business Operations) mainly be in charge of overseeing day-to-day functional activities, technical support, and logistical processes to ensure efficiency and productivity.
Main responsibilities:-
- Oversee day-to-day operational support activities to ensure smooth business operations
- To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
- Liaise with factories/suppliers and freight forwarder on schedules and update customers
- Coordinate logistics and other matters with factories in Europe/Italy and third-party suppliers which include warehouse management and deliveries
- Follow-up with suppliers and contractors to ensure timely delivery of goods and services
- Ensure SOPs and engagement standards are followed
- Responsible for documents administration including DO, PO & Invoice
- Maintain and ensure accurate data entries in MYOB
- Inventory tracking, replenishment and stock coordination
- Prepare COO /COQ / COC for customers
- Maintain proper filing of sales and operational documents
- Report generation weekly/monthly and administration support to the General Manager
- Perform any ad-hoc duties as and when required
Requirements
- Minimum 3 years of relevant working experience in operations support
- Minimum Diploma
- Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
- Proactive and able to response quickly to operational needs
- Able to work independently and also as a team
- Detail-oriented & excellent communication skills
Working location: North area
R24119740
