About Storefriendly
Storefriendly is one of Singapore's leading self-storage providers, offering secure, flexible, and tech-enabled storage solutions for both personal and business needs.
With a strong focus on convenience, transparency, and customer experience, Storefriendly is redefining how customers access and use space making storage simple, accessible, and hassle-free.
Job Summary
Join STOREFRIENDLY as a Senior Customer Service Officer to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.
Responsibilities
- In-Person Engagement: Greeting visitors, tenants, or customers and addressing inquiries through direct walk-ins or scheduled appointments.
- Handling on-site viewings: Assessing customers storage needs and recommending suitable storage units, services, or merchandise.
- Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales directly at branch counter.
- Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.
- Inventory & Asset Control: Managing the requisition and organization of on-site supplies, from merchandise, marketing materials to office and maintenance stock.
- Site Management and Maintenance: Facility inspections to ensure site meets safety, cleanliness and brand standards and coordinating with relevant internal departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems to prevent service disruptions.
- Administrative Support: Maintaining accurate records of interactions, processing physical documentation, and coordinating with back-office departments.
Preferred competencies and qualifications
- Active Listening & Empathy: Interpreting both verbal and non-verbal cues to understand customer needs effectively.
- Critical Thinking & Adaptability: Ability to prioritize urgent tasks over routine administrative tasks during high-traffic periods and flexibility to pivot between physical tasks (e.g.,facility checks) and digital ones (e.g., answering emails).
- Willingness to Learn: To gain better understanding of company products, services and systems and improve professional skills.
- Personality and Professional Presentation: Cheerful and friendly disposition and ability to adhere to strict grooming and uniform standards as a brand ambassador of the STOREFRIENDLY Group.
- Qualifications and Experience: At least GCE N or O Level and 1 year of work experience (preferably in sales or customer service roles).
Interested candidates please submit your resume with contact details, expected salary and earliest availability.
