Senior Customer Service Executive, Freight forwarding, Jurong East

Key Responsibilities:

• Serve as primary point of contact for customers on sea freight shipments and enquiries

• Coordinate import, export, and cross-trade shipments in accordance with customer requirements

• Manage end-to-end shipment coordination (booking, arrival notice, documentation, DG declaration, transportation, tracking, fumigation and insurance)

• Process import and export customs clearance for customers

• Support rate quotations and service proposals to customers

• Liaise with carriers, forwarders, warehouses, transport providers, overseas agents and internal teams

• Ensure accuracy of shipping documentation (BL, Switch BL, invoices, permits, etc.) including verification of shipping costings

• Register customer records and shipment data in system

• Monitor shipment status and proactively update customers on delays or issues

• Handle shipments issues and resolve service-related complaints professionally

• Ensure compliance with regulatory and company procedures

• Prepare relevant operational and service performance reports

• Participate in process improvement and service quality initiatives

Requirements:

Academic Qualifications & Experience:

• GCE O Level or Diploma in Logistics, Supply Chain, Business or related field

• At least 2 years of experience in Freight Forwarding industry

Skills & Competencies:

• Strong Team Player

• Good knowledge of shipping documentation and Incoterms

• Familiarity with Freight Forwarding procedures

• Experience in operating Freight Management System

• Ability to manage multiple shipments and meet shipments deadlines

• Customer-focused and result oriented

• Strong communication and problem-solving skills